1. Scope
This policy applies to all paid subscriptions to MariaGuides — Pro Personal and Pro Team, monthly and annual. It forms part of the Terms and Conditions and uses the definitions there.
Dodo Payments is the merchant of record: it sells the subscription, takes the payment, charges any sales tax or VAT, issues receipts and invoices, and processes refunds. Its own buyer terms apply to the purchase. MariaGuides provides the Service, and you ask us for a refund under this policy.
2. All Sales Are Final
All purchases are final and non-refundable. This includes:
- monthly and annual subscription fees, whether or not the plan was used;
- renewal charges, including automatic annual renewals;
- additional Seats purchased mid-term on a Pro Team plan;
- any remaining time in a billing period after you cancel, downgrade, delete your account, or have access suspended or terminated for breach of the Terms;
- periods of low or no usage.
We do not provide pro-rated refunds, partial refunds, or credits for unused time.
Why. A free plan with the full capture and editing experience is available indefinitely and without a payment method, so you can evaluate MariaGuides before paying anything. Our pricing reflects that no-refund model.
Before you subscribe: use the Free plan, confirm the extension records the sites you need, confirm the exports meet your requirements, and confirm your workspace and Seat count. If anything does not work as described, contact support@mariaguides.com before purchasing.
3. Statutory Exceptions — Your Legal Rights Are Not Affected
Nothing in §2 removes a right you have by law. Section 2 applies only to the extent applicable law permits. The following always apply:
3.1 EU and UK consumers — 14-day right of withdrawal. If you are a consumer in the European Union or the United Kingdom, you normally have 14 days from the date of purchase to withdraw from a distance contract and receive a refund. To withdraw, send a clear statement to support@mariaguides.com within those 14 days; you may use the model withdrawal form. Where the law allows it, we may deduct an amount proportionate to the service supplied before you withdrew.
3.2 UAE consumers. Consumers in the United Arab Emirates retain their rights under Federal Law No. 15 of 2020 on Consumer Protection and its implementing decisions, including in respect of a service that does not conform to what was advertised.
3.3 Non-conforming or defective service. Where mandatory law entitles you to a remedy because the Service is materially defective, not as described, or not of satisfactory quality, that right applies regardless of §2, and we will provide a repair, replacement, price reduction or refund as the law requires.
3.4 Other jurisdictions. Consumers elsewhere retain any non-waivable statutory refund, cooling-off or cancellation right under the law of their habitual residence.
3.5 Business customers. Sections 3.1–3.4 are consumer protections. If you purchased in the course of a business, trade or profession, they generally do not apply to you and §2 governs.
Refunds under this section are made as §13 describes.
4. Cancel Any Time
You can cancel at any time. There is no cancellation fee, no notice period, and no phone call.
How: cancel in Dodo Payments' customer portal, or email support@mariaguides.com from the address on the account and we will cancel it for you. A cancellation request by email is effective on the date we receive it.
Cancelling is not the same as deleting your account. Cancelling stops future billing and moves you to the Free plan at the end of the period. Deleting your account removes your data — see §9.
5. What Happens When You Cancel
5.1 You keep Pro access until the end of the period you have already paid for. Cancelling does not cut you off immediately. If you cancel on day 3 of a monthly period, you keep every Pro feature until the end of that month. If you cancel in month 2 of an annual plan, you keep Pro until the end of that year.
5.2 No further charges. Your subscription will not renew, and your payment method will not be charged again for that subscription.
5.3 At the end of the period, your workspace moves to the Free plan and §6 applies.
5.4 Coming back. You can subscribe again at any time; see §6.5.
6. What Happens When You Downgrade to Free
We do not delete your Guides when you downgrade. The Free plan is narrower, not destructive.
6.1 Your content is preserved. Every Guide, every step, and all of your text remains in your account. Nothing is deleted at the moment of downgrade, and nothing is deleted later on a schedule.
6.2 New workflow limits apply. The Free plan allows 25 active Guides per workspace. Guides in Trash and archived Guides do not count.
- Your 25 most recently updated Guides stay active — open, editable and exportable.
- Any Guides beyond that become locked. A locked Guide stays visible in your library with a lock badge, and its data is retained, but it cannot be opened, edited or exported until a slot is free.
- Creating a new Guide while at the limit is allowed — it saves in full, but it also arrives locked.
- To unlock a Guide, either re-subscribe, or delete or archive an active Guide, and then press Unlock on the one you want in the freed slot. You choose which Guide takes the slot; we never choose for you.
6.3 Features that stop at the Free plan. Share links stop working, and readers see an unavailable page. People outside the workspace whom you invited to a Guide lose access to it. Inviting people to a Guide by email, and HTML and video export, are unavailable. PDF and Markdown exports carry a footer watermark.
6.4 Pro Team downgrades. When a Pro Team plan ends, the team workspace moves to the Free plan's limits in §6.2–§6.3. Export anything your team needs before the period ends. Personal workspaces are unaffected.
6.5 Re-subscribing. Nothing was deleted while you were on the Free plan. When you subscribe again, you can unlock every locked Guide, share links that you did not revoke work again, and exports carry no watermark.
7. Failed Payments
If a renewal payment fails, Dodo Payments may retry the charge. You can update your payment method in Dodo Payments' customer portal. If the payment is still not made, your workspace moves to the Free plan and §6 applies; when payment succeeds, it returns to your paid plan.
8. Plan and Seat Changes
8.1 Adding Seats (Pro Team) takes effect immediately. The added Seats are charged straight away for the rest of the current period, and your billing date does not change.
8.2 Removing Seats takes effect at the next renewal. We do not refund or credit removed Seats mid-period — you keep them until the period ends. Seats cannot be reduced below the number of active members, or below the Pro Team minimum of 5; remove members first.
8.3 Billing interval. Switching between monthly and annual billing is not available in the app. Contact support@mariaguides.com if you want to change it.
8.4 Pro Personal and Pro Team are separate plans. Moving between them means subscribing to the other plan and cancelling the first. The cancelled plan is not refunded, and you keep it until its period ends.
9. Account Deletion
Deleting your account is permanent and separate from cancelling.
- Account deletion is not available in the app yet. To delete your account, email support@mariaguides.com from the address on the account.
- Export your data first if you want it: download every Guide you need before you ask.
- Deleting your account does not automatically cancel an active subscription — cancel first under §4, then ask for deletion. Deleting with an active subscription does not entitle you to a refund of the remaining period.
- Deleted data cannot be recovered.
10. Price Changes
We may change our prices. We will tell you before a new price applies to your subscription, and it applies from a renewal after that notice. If you do not accept it, cancel before that renewal under §4 — that is your remedy, and no refund of an already-completed period is due.
11. Taxes
Prices are shown before tax. Dodo Payments adds any sales tax or VAT that applies at checkout, based on your billing location. Where a refund is made under this policy, Dodo Payments refunds the tax charged on the refunded amount with it. If you are a business and a reverse charge applies to you, enter your tax registration number at Dodo Payments' checkout.
12. Chargebacks
If you believe a charge is wrong, contact support@mariaguides.com first.
Filing a chargeback without contacting us is a breach of the Terms. It may result in immediate suspension of the account and its workspaces, and we may decline to provide the Service to you in future. Dodo Payments, as the merchant of record, handles disputes with card networks, and we will give it our records of your usage and acceptance of this policy where it asks.
13. Exceptional Circumstances and How Refunds Are Made
Section 2 is our policy, not a statement that we are unreasonable. We may, entirely at our discretion and without setting a precedent or creating any obligation, issue a refund or credit where:
- you were charged in error, or charged twice for the same period;
- a confirmed, prolonged outage on our side made the Service substantially unusable for a material part of a billing period;
- you were charged after a cancellation we failed to process correctly;
- fraudulent use of your payment method is established.
How to ask. Email support@mariaguides.com with your account email and the date of the charge, within 7 days of the payment. Where the law gives you longer (§3), the law applies.
How refunds are made. Refunds are made by Dodo Payments, to the original payment method. Dodo Payments cannot refund a payment more than 30 days after it was made.
14. Contact
MariaGuides — support@mariaguides.com, for billing, refunds, cancellations and support.
This policy is part of the Terms and Conditions. Where mandatory consumer law in your country conflicts with this policy, that law prevails.