Customer support

Answer the ticket once. Link the guide forever.

Turn your best support reply into a guide customers can click through, and stop typing the same steps.

The MariaGuides editor on step 4 of 6 of “Reply to a customer ticket and close it in Odoo Helpdesk”: an Odoo Helpdesk ticket with a reply typed in its message box and the Send button outlined. The Odoo avatars are pixelated by an applied blur.

Example guide: Reply to a customer ticket and close it in Odoo Helpdesk

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  • Macros that link guides

    Paste a link in a reply; customers get steps they can follow. Share links are on Pro.

  • Fewer repeat tickets

    Guide me walks them through the real screen when they have the extension and an account.

  • Always current

    Edit the guide when the UI changes, and every link shows the latest version.

Try it on your own process

The free plan: 25 active guides, PDF and Markdown export with a small footer, and no credit card.